FAQ
How can I get in touch with you?
You can reach our customer service team by email at info@fayeandsinclair.com. Send us a message and we'll get back to you as soon as we can. Please note that we don't offer support through Instagram or Facebook. To help us avoid delays, please keep your inquiry to a single email. Thank you!
Which payment methods can I use?
At checkout, you can choose from the following options:
- Credit card: We accept VISA, MasterCard, American Express, Apple Pay, Google Pay, and Shop Pay. Your card is charged once your order is finalized.
How long will it take to receive my order?
Orders are usually delivered within 7 to 14 business days. You'll find more details in our Shipping Policy.
When will my order be dispatched?
Most orders ship within 1 to 5 business days after purchase, though shipping times can vary depending on product availability. Please note that we don't ship on weekends or public holidays. See our Shipping Policy for more information.
Where can I find my order details?
Once your order is complete, we'll send a confirmation email to the address you entered at checkout. If it doesn't arrive, please check your spam folder and add info@fayeandsinclair.com to your list of safe senders. You can also follow your order through our "Track Your Order" page.
Can I change my delivery address?
If your order hasn't been processed yet, we can still change the shipping address. Once it has been processed, this is no longer possible. Please also note that if a package doesn't arrive because the address was entered incorrectly, this is the customer's responsibility.
What happens if my package is lost?
While this is rare, if your package doesn't arrive, please contact the carrier directly to resolve the issue. Faye & Sinclair New York is not responsible for return shipping costs or lost packages. We strongly recommend keeping your proof of postage, as we cannot be held liable for lost or misdelivered parcels.
Will my delivery charges be refunded if I make a return?
Unfortunately, duties, taxes, and shipping fees are non-refundable. For more details, please see our Shipping Policy.
What if I'm not sure about sizing?
We want you to find the perfect fit. For general guidance, please check our size guide. If you still have questions about a specific item, feel free to email our customer service team and we'll be glad to help.
Why was my order canceled?
We're sorry your order was canceled. Please get in touch with our customer service team and we'll do our best to sort it out for you.
How can I cancel my order if I change my mind?
Because we work with a fully automated system, orders are fulfilled as soon as they're placed. For this reason, we're unable to stop the shipping process more than 24 hours after an order is made.
What if I ordered the wrong item or size?
Once your order has shipped, we can no longer make changes. Please contact our customer service team as soon as possible to see whether any adjustments can be made before dispatch.
How can I check the status of my order?
Once your package has been processed, we'll email you a tracking number. You can then track your order by entering your tracking number, order number, email, or phone number on our "Track Your Order" page.
How do I return an item?
We're sorry to hear that. For full details on returns and exchanges, please visit our Return Policy page.