Terms and Conditions
These terms and conditions apply to all purchases made through the website of Peter & Claire Newcastle via info@peterclairenewcastle.com.
1. Applicability
By placing an order, you agree to these terms and conditions.
2. Product Information
We make every effort to describe products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.
3. Ordering and Payment
Orders will be processed after receiving full payment. Available payment methods may vary by country. Customers should verify which payment methods are available for their location.
4. Processing and Delivery
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Processing time: 1-3 business days
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Shipping time: 3-7 business days (depending on location)
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Shipping will be directly from our supplier in China.
5. Returns and Cancellations
Please refer to our separate Return Policy for all conditions.
6. Liability
We are not responsible for loss or damage during shipping if the tracking indicates that the package has been delivered. Always carefully check the provided address.
7. Intellectual Property
All content on the website (texts, images, logos) is the property of Peter & Claire Newcastle and may not be used without permission.
8. Complaints Procedure
Complaints can be submitted in writing via info@peterclairenewcastle.com. We aim to respond within 5 business days.
9. Import Duties, Customs Fees & Taxes
Please note that any import VAT, customs duties, and clearance charges that may be applicable upon delivery are the sole responsibility of the customer. These charges are determined by your local customs authority and are not included in the product price or shipping costs at checkout. We recommend contacting your local customs office for more information regarding applicable charges before placing your order.
10. Applicable Law
These terms and conditions are governed by Dutch law.